Common Return Questions
Our items are inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged or in a bad quality, please contact us and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible
You have up to 5 days after receipt of purchase, to initiate an exchange. We cannot offer you a refund or exchange once that time has passed.
- Once approved for exchange, we must receive the item back within 21 days.
- Items eligible for exchange or store credit must be returned unworn, unwashed or defective with all original tags attached.
- Item must be in perfect condition (no perfume, smoke smell, no stains).
- If we receive your item back and exchange does not meet the requirement, we reserve the right to refuse the exchange and charge you for shipping the item back to you.
- If item being exchanged is out of stock, store credit will be issued. This credit does not include initial shipping charges initially incurred.
The following items are final sale and cannot be returned for an exchange or credit:
- Items marked as “FINAL SALE” and “CLEARANCE”
- Seasonal items ( costumes, holiday products such as Christmas sweaters and shirts)
- Items purchase using a discount code such as 10% or more.
Damaged or wrong item received
To be eligible for an exchange for damaged items, or incorrect product, you must contact us within two business days of when the item has been delivered by the carrier.
If you do not notice any damage to the item before the tags or item has been opened, or before you wear the item, we are unable to correct the error. Please check all items upon delivery as well as before removing any tags. It is the responsibility of the customer to ensure that you chose the correct size and/or color of the purchased product.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. Included in the email will be the amount of store credit and how to properly redeem i
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.